ABOUT US

Our innovative dialogue and service centre manages all of your written and telephone communications efficiently. Of course we also cater for all other channels including online chat and social media.

We provide a mobile and flexible administration service. You retain full control as we ensure utmost transparency in conjunction with state-of-the-art technology. As a result, our team is fully integrated into your processes.

If you are looking for a genuinely flexible, high-performance and innovative service provider, then you have come to the right place – take a look for yourself!

Everything you need to know about us in 3 minutes…

SERVICES

Services – we take the word literally

We provide bespoke solutions for a wide range of clients, from corporations to small businesses. As an innovative dialogue and service centre, we handle all communication channels and can also provide the requisite technology (programming).

Inbound

Multilingual

Multilingual

Our employees communicate on your behalf in all European languages

Zentrale Vermittlung

Central agency

We act as your telephone exchange for national and international calls

Sekretariatsservice Sekretariatsservice Sekretariatsservice

Secretarial services

We take care of all your communications

Kundenservice

Customer service

Relieve the strain on your staff by contracting us to filter incoming queries and respond directly at Level 1. This frees up your team to deal with other time-consuming work in peace

Backoffice

Back office

On request we not only process customer queries received in writing or by telephone, but also handle the entire process involving all downstream stakeholders, both internal and external

IT Support

IT support

We assume responsibility for your Level 1 and Level 2 support including direct connections to external systems. On request, we can also design individual applications tailored to your needs

BPO

BPO

If you wish, you can outsource an entire department while retaining an immediate overview of every process step we undertake

Outbound

Vertriebsunterstützung

Sales support

If required, we assume budgetary responsibility and develop sales channels

Kundenzufriedenheitsanalyse

Customer satisfaction analysis

We conduct and evaluate surveys quickly and reliably in all European languages

Mysterycalls

Mysterycalls

Review compliance with your process instructions at all external contact points

Marktforschung

Market research

We conduct studies on your behalf in relation to market potential analysis and associated areas

Terminierung

Scheduling

As part of your sales team, we schedule your sales representatives’ appointments

REFERENCES

Our clients are our best references

Corporations, medium-sized businesses and small companies from a variety of industries have already opted to use our services. They rely on our analyses, recommendations and efficient support for their wide-ranging business activities. We use new technology where appropriate to do so. Our aim is to generate long-term added value for our clients. We believe that a partnership-style relationship creates a solid basis for shared success.

Industries:

IT support | Local authorities | Tourism | Commercial shipments | Building services | Management consultancy | Health insurance companies

INNOVATION

Innovative transparency in dialogue and service

Live monitoring ensures maximum transparency

We provide individual reports and all important KPIs live at any time upon request. This gives you real-time information about the current status of a project.

State-of-the-art technology for optimum customer service

In conjunction with our partner PRODYNA AG, we use artificial intelligence and automated document recognition to achieve greater efficiency, maximum functionality, and to provide a wealth of new services.

LiveChart

Live charts

We provide you with online access to the live data from our telephone system in relation to your project. You can even use this tool to create and export your own forecasts with freely definable parameters.

WAV-Files

WAV files

In projects which involve a recording (with the consent of the caller), we can provide you with the files via a secure connection if so requested. We also supply a wide range of analytical tools.

Datenbanken

Databases

We can develop databases in line with your specifications, access external databases or, if required, operate the relevant interfaces. You will receive unrestricted access if the databases are stored on our systems.

CONTACT

Simply get in touch

We look forward to hearing your questions and requirements.
Feel free to contact Jörg Weidmann on

+49 6102 2082 0

kontakt@exciting.de

Thank you for your interest in our company

Everything there is to know about us

Genuinely exciting prospects for job seekers

At exciting, career is not a hollow term