Multichannel customer service and support B2B & B2C
e.g. customer hotlines, webshop support
exciting AG is available on request 365 days a year, 7 days a week, 24 hours a day on your behalf for your customers and business partners.
Establishment of own sales teams with professional specializations as well as focus on cross- and upsell potentials.
As a service provider, we are used to working with your systems as well as finding our own solutions for your concerns. Talk to us!
Our teams take care of your community e.g. on Facebook, Twitter, Youtube, trustpilot, WhatsApp, Instagram and on rating portals as well as in your own chat.
Through various locations in Germany and Europe, we can provide qualified, German-speaking employees in a short time for special campaigns, such as the support of order campaigns in the context of TV shows or donation galas.
Our locations are distributed in such a way that we cover almost all European languages. Would you like to offer customer service in different languages? Talk to us, we will be happy to support you and show you different ways to implement this in a time- and cost-saving way.
Create reliability. By providing your service in parallel in several European countries, you secure your communication channels against force majeure, such as waves of illness, network outages, etc.
Keep an overview, even if you outsource business processes. The reports and exports you receive from our systems show you second-by-second billing at exactly the intervals you need. - If you want to view and filter the results of our work yourself, e.g. via dashboards, this is also possible.
Use our skills in voice and call analysis. Recorded calls can be analyzed and searched through our systems via speech-to-text. Work with us to find the things in your customer communications that we can improve together to get top ratings and optimize first contact resolution rates.
Our quality measures are geared towards constantly re-examining things that have already been tested, as part of continuous improvement processes (CIP), and thus becoming better and better. All measures are logged and transferred into a PDCA cycle (Plan - Do - Check - Act). The basis of the measures are the KPI's of our clients, which are recorded in common quality documents.
Our quality management system has been certified by TÜV SÜD since 03/2020. The scope of the certification covers the provision of communication services and business process outsourcing (BPO) projects. The effectiveness of the certified processes is monitored by regular internal and external audits.
The credit card industry regularly audits the security of our systems against cyber attacks as part of PCI-DSS certification. In this context, exciting AG regularly provides successful proof of compliance in accordance with the Payment Card Industry Data Security Standard (PCI DSS) in the latest version.
