Ticket, mail and written communication processing

Establishment of own sales teams with professional specializations as well as focus on cross- and upsell potentials.

As a service provider, we are used to working with your systems as well as finding our own solutions for your concerns. Talk to us!

Our locations are distributed in such a way that we cover almost all European languages. You want to offer customer service in different languages? Talk to us, we will be happy to support you and show you different possibilities to implement this in a time and cost saving way.

Create reliability. By providing your service in parallel in several European countries, you secure your communication channels against force majeure, such as waves of illness, network failures, etc.

Our quality measures are geared to constantly re-examining what has already been tested as part of continuous improvement processes (CIP), thus enabling us to keep improving. All measures are logged and transferred into a PDCA cycle (Plan - Do - Check - Act). The basis of the measures are the KPI's of our clients, which are recorded in common quality documents.

Our quality management system has been certified by TÜV SÜD since 03/2020. The scope of the certification covers the provision of communication services and business process outsourcing (BPO) projects. The effectiveness of the certified processes is monitored by regular internal and external audits.

We keep project knowledge centrally available in one place for our employees. Digitally via our own FAQ databases, which we always use if you as the client do not want to use your own databases for this purpose, or if you want to set up a new channel with us, for example, and want to keep project knowledge here separately. You get comprehensive access to your areas in our databases, so that you can either access all areas easily and quickly or act as a moderator or editor yourself.