Switchboards, emergency hotlines, information hotlines
In-/Outbound-telephony
Contact your business partners with us, no matter if these are potential new customers of your company or if you want to approach customers in special campaigns, for example, with whom you would like to generate more sales in the future. Our team is at your disposal for the care of your existing customers as well as for the establishment of new contacts.
You are welcome to use our teams, for example, to contact your existing customers in the context of special promotions or when it comes to arranging delivery times. Our teams are familiar with many types of customer contact campaigns and are at your disposal for this purpose.
As a service provider, we are used to working with your systems as well as finding our own solutions for your concerns. Talk to us!
Our locations are distributed in such a way that we cover almost all European languages. You want to offer customer service in different languages? Talk to us, we will be happy to support you and show you different possibilities to implement this in a time and cost saving way.
Create reliability. By providing your service in parallel in several European countries, you secure your communication channels against force majeure, such as waves of illness, network outages, etc.
Keep an overview, even if you outsource business processes. The reports and exports you receive from our systems show you second-by-second billing at exactly the intervals you need. - If you want to view and filter the results of our work yourself, e.g. via dashboards, this is also possible.
Use our skills in voice and call analysis. Recorded calls can be analyzed and searched through our systems via speech-to-text. Work with us to find the things in your customer communications that we can improve together to get top ratings and optimize first contact resolution rates.
Our quality measures are geared towards constantly re-examining things that have already been tested, as part of continuous improvement processes (CIP), and thus becoming better and better. All measures are logged and transferred into a PDCA cycle (Plan - Do - Check - Act). The basis of the measures are the KPI's of our clients, which are recorded in common quality documents.
Our quality management system has been certified by TÜV SÜD since 03/2020. The scope of the certification covers the provision of communication services and business process outsourcing (BPO) projects. The effectiveness of the certified processes is controlled by regular internal and external audits.
