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Social Media support

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exciting AG is available on request 365 days a year, 7 days a week, 24 hours a day on your behalf for your customers and business partners.
Our teams support your community e.g. on Facebook, Twitter, Youtube, trustpilot, WhatsApp, Instagram and on rating portals as well as in your own chat.
As a service provider, we are used to working with your systems as well as finding our own solutions for your concerns. Talk to us!
Due to different locations in Germany and Europe, we can provide qualified, German-speaking employees for special campaigns, such as the support of order campaigns in the context of TV shows or donation galas, within a short period of time.
Our locations are distributed in such a way that we cover almost all European languages. Would you like to offer customer service in different languages? Talk to us, we will be happy to support you and show you different ways to implement this in a time- and cost-saving way.
We keep project knowledge centrally available in one place for our employees. Digitally via our own FAQ databases, which we always use if you as the client do not want to use your own databases for this purpose, or if you want to set up a new channel with us, for example, and want to keep project knowledge here separately. You get comprehensive access to your areas in our databases, so that you can either access all areas easily and quickly or act as moderator or editor yourself.
Create fail-safety. By providing your service in parallel in several European countries, you secure your communication channels against force majeure, such as waves of illness, network outages, etc.
Keep an overview, even if you outsource business processes. The reports and exports you receive from our systems show you second-by-second billing at exactly the intervals you need. - If you would like to view and filter the results of our work yourself, e.g. via dashboards, this is also possible.
The credit card industry regularly checks the security of our systems against cyber attacks as part of the PCI-DSS certification. In this context, exciting AG regularly provides successful proof of compliance with the Payment Card Industry Data Security Standard (PCI DSS) in the latest version.
Our quality measures are geared towards constantly re-examining what has already been tested as part of continuous improvement processes (CIP) and thus becoming better and better. All measures are logged and transferred into a PDCA cycle (Plan - Do - Check - Act). The basis of the measures are the KPI's of our clients, which are recorded in common quality documents.
Our quality management system has been certified by TÜV SÜD since 03/2020. The scope of the certification covers the provision of communication services and business process outsourcing (BPO) projects. The effectiveness of the certified processes is controlled by regular internal and external audits.

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