Solutions
Mails and tickets
Possible areas
would be
24/7/365
exciting AG is available on request 365 days a year, 7 days a week and 24 hours a day on your behalf for your customers and business partners.
Customer systems and own systems
As a service provider, we are used to working with your systems as well as finding our own solutions for your concerns. Talk to us!
Redundancy: Locations in several European countries
Create reliability. By providing your service in parallel in several European countries, you secure your communication channels against force majeure, such as waves of illness, network failures, etc.
Quality Management: ISO9001 Certification
Our quality management system has been certified by TÜV SÜD since 03/2020. The scope of the certification covers the provision of communication services and business process outsourcing (BPO) projects. The effectiveness of the certified processes is monitored by regular internal and external audits.
Sales Teams (Cross/Upsell)
Establishment of own sales teams with professional specializations as well as focus on cross- and upsell potentials.
European languages
Our locations are distributed in such a way that we cover almost all European languages. You want to offer customer service in different languages? Talk to us, we will be happy to support you and show you different possibilities to implement this in a time and cost saving way.
Quality Management: Measures with a system
Our quality measures are geared to constantly re-examining what has already been tested as part of continuous improvement processes (CIP), thus enabling us to keep improving. All measures are logged and transferred into a PDCA cycle (Plan - Do - Check - Act). The basis of the measures are the KPI's of our clients, which are recorded in common quality documents.
FAQ databases and knowledge bases including client access
We keep project knowledge centrally available in one place for our employees. Digitally via our own FAQ databases, which we always use if you as the client do not want to use your own databases for this purpose, or if you want to set up a new channel with us, for example, and want to keep project knowledge here separately. You get comprehensive access to your areas in our databases, so that you can either access all areas easily and quickly or act as a moderator or editor yourself.