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Customer support

Customer service and support in almost all communication channels
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Mails and tickets

Processing of mails, tickets and contact forms in various client systems or own solutions
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Social Media and chat

Community support on Facebook, Twitter, YouTube, Trustpilot, WhatsApp, Instagram and on rating portals
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Inbound telephony

Inbound, 365 days of the year, 24 hours per day, 7 days per week
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Outbound telephony

Outbound Calls B2C and B2B in many European languages
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Accounting

Checking of documents, account assignment and final posting in accordance with legal standards
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Human Resources

Payroll, Digital personnel file, Attendance and vacation management and Travel expenses
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BPO
Focus on your core areas and outsource business areas to us
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Efficiency increase
Relieve your employees from customer communication and basic tasks
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Season and peaks
Catching service peaks at seasonal times or special dates
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24 / 7 / 365
Ensure availability day and night and on holidays
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Multilingual
Communication in almost all European languages
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Payroll
We take care of your payroll accounting with professional contacts
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Cost overview
Transparent billing models tailored to you
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Flexible
Terms and contract conditions according to your specifications and needs
Service

Services – we take those literally

Der er en række forskellige kommunikationskanaler, som et casino med Apple pay kan bruge til at komme i kontakt med sine medlemmer. De fleste af disse kanaler er e-mail-baserede, men nogle casinoer bruger live chat support til at lade deres medlemmer kommunikere med kundesupportpersonalet i realtid. E-mail-support er også et almindeligt valg for ikke-hurtige spørgsmål. Support på sociale medier er også populær, selvom nogle foretrækker private messaging-tjenester. Kasinoer ca n også bruge digital kommunikation til at opbygge deres brand og tilstedeværelse. Dette kan hjælpe dem med at sænke deres omkostninger og forkorte tidslinjen for at nå deres mest værdifulde spillere. Taktiske digitale marketingløsninger fra MRI hjælper deres kunder med at nå disse mål ved at bringe målrettet indhold og holde deres brand i centrum. De hjælper også med at udvikle interaktive og organiske kampagner for at nå deres målgruppe. Et casino kan f.eks. oprette en video og dele den med sit team. Disse videoer kan dække forskellige emner og deles via en Facebook-gruppe, en e-mail eller en sms. Indholdet skal dog holdes professionelt og må ikke indeholde personlige oplysninger. På denne måde kan casinoet holde kommunikationskanalerne åbne og forhindre rygter eller misforståelser. Andre kommunikationskanaler i casinoer omfatter et callcenter, der er udstyret med agenter, som kan besvare spørgsmål om et casino. Disse agenter kan kontaktes via forskellige kanaler og har viden om alle aspekter af casinoet. De kan besvare spørgsmål om bankforretninger, kampagner og spil.

We offer individual solutions for a wide range of clients, from large corporations to small businesses. As an innovative dialog and service center, we operate all communication channels and are able to provide programming services and technology for you. You can also take advantage of our capabilities to have your payroll accounting or accounting professionally managed.

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Start your career with us

Career at exciting:
not an empty word

The managers of our company come from our own staff and used to work on the phone themselves. Every employee gets the chance to develop, because our company is constantly growing - while keeping the hierarchy flat. As an established and fair employer, we stand for human interaction, so that our employees remain loyal to us for an above-average period of time.

 
Testimonials

What speaks for us are our clients

Corporations, medium-sized companies and small businesses from a wide range of industries have already chosen us. They rely on our analyses, recommendations and efficient support for their various tasks. In doing so we use the latest technology where it makes sense. Our goal is to achieve long-term added value for our clients. Therefore, for us, a relationship based on partnership is the foundation of mutual success.
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We have been satisfied customers of exciting AG for many years. Contact persons are available at all times. Solutions are found and implemented quickly, agreed key figures are met. We operate internationally, which is covered by multilingual agents - by telephone and in writing. Our demands for excellent customer service are almost always met.
Testimonial
Petra Franck
Head of Customer Service D-A-CH | Precon GmbH & Co. KG
CARAT GmbH is a company of the MHK Group and market leader for professional kitchen planning software. The exciting AG supports us since March 2021 in the support of the software developed and distributed by us. Agreed targets such as accessibility and service levels are met and exciting AG can also handle short-term tasks well. Communication with exciting AG as a service provider works excellently.
Testimonial
Andreas Günther
Chief executive Carat GmbH
We have completely outsourced both payroll and financial accounting to exciting and have since had a significantly reduced administrative workload. We particularly appreciate the high quality and accuracy, which is always critical in the services offered. In addition, suggestions are always made to further streamline processes and, in particular, communication.
Testimonial
Olaf Haasner
Management Board MainLevel Consulting AG
Qnit AG is a leading service provider in Europe for quality assurance in the software environment. For the execution of our financial accounting, as well as our payroll accounting, we were looking for a partner that meets our high quality standards. With exciting AG, we decided on a service provider that completely convinced us with its flexibility in the provision of services, specifically billing by head on the basis of an FTE model. In the context of applying 'best practices', processes were additionally optimized and efficiency increased, while costs were reduced by 32%. The achieved savings have allowed Qnit AG to grow even more dynamically. Many thanks to exciting AG.
Testimonial
Wolfgang Exler
CEO, Qnit AG
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Have we convinced you?

Contact us

 

Contact

Address

exciting AG
Dornhofstr. 38A 

63263 Neu-Isenburg

Email

E: info@exciting.de